Onboarding / Illawarra Specialist Healthcare

• Wi‑Fi, ethernet and power-points in all rooms.
• Phone in Rooms 1, 2 and 3.
• Printer/scanner in Rooms 1 and 2.
• Double-screen desktops in Rooms 1, 2 and 3.
• Chairs, desks and patient seating in all rooms.
• Air conditioning across the building. Rooms 1 and 2 have their own heating and cooling settings.
• Please call front desk reception if you would like the temperature adjusted. You are also welcome to adjust this yourself.

• Electric bed in rooms.
• Storage available in Rooms 1 and 2.
• BP monitors and measuring tape available.
• Handwashing sinks in all rooms.

• Bathroom 1 – toilet, mirrored basin and shower. Storage available.
• Bathroom 2 – toilet and mirrored basin.

• Table, chairs, sink, dishwasher, coffee machine, jug, toaster, microwave, fridge, utensils, cups, plates and pantry.
• Our fridge and pantry are stocked with drinks and snacks, which are available for you to enjoy. You are welcome to store your own food and use anything needed in the kitchen.
• Reception will look after clean-up of dirty dishes and replacement of snacks/drinks.
• Please advise any dietary requirements and favourite snacks/drinks if you wish. Please ask reception on the day if you would like coffee, water or food during the day.

• Ramp for disability access at the back of the building.
• You are welcome to park at the front of the practice. If there is no space available, you can also park at the back of the building.
• We will give you a set of keys so you can access the rooms at any time. You are welcome to complete tasks outside your selected days, pending room availability.

We provide five-day-a-week admin services for your patients and yourself via phone and email. You are welcome to pass on our clinic phone number and email address to your patients and other contacts.

• Important information can be forwarded to your email when required.
• We can create templates to suit your practice and maintain copies of templates you already use.
• Patient forms and consent can be obtained and managed in accordance with privacy requirements.
• We maintain appointment schedules and can cover cancellations if required.
• Video and phone consults can be facilitated within the clinic.
• We can provide patients with information, support and follow-up care as directed by you.
• You can call front reception to request same-day admin support such as result retrieval, sending requests/reports/referrals and other admin services.

• Access to local imaging and pathology providers assists with retrieving, filing and sending investigations.
• Maintenance of patient records is included in the room fee. Please advise if you would like us to alert you to new or flagged results.
• We can send referrals, investigations and enquiries on your behalf to other health professionals, including requesting information regarding your patients.

• We can correct and send letters via email, fax and/or postage if required. Postage stamps are available in the clinic.

A4 paper, labels, pens, notepads, tape, scissors, BP monitors, scales, keyboards, mouse, computers, camera for video-calling, landline phone, mobile phone, Wi‑Fi, first-aid kit, trolleys, gloves, masks, hand soap, sanitiser, paper towels, syringes and other medical equipment are available. If you use other supplies or consumables, please let us know and we can arrange them.

• We can assist with authority scripts, manage follow-up schedules for patients on prescriptions and order starter packs if required.

Please contact Ebony for support during and after hours, including:

• Billing patients privately or via MBS for phone and video consults after hours.
• Processing bulk-bills and rebates.
• Flagged result follow-up calls to patients.
• Flagged letters/reports to GPs or other health professionals.
• Urgent requests and responses requiring support on behalf of a practice.
• IT issues and setup.
• Compliance and Medicare support, including enquiries to Medicare, Service NSW, MyGov, NDIS and My Aged Care.
• Contacting patients to cancel or reschedule appointments when you are unable to attend.
• Facilitating events and GP lunch meetings.
• Marketing and referral generation.
• Integration of devices and software such as AI/dictation tools, SMS reminders, LSPN, rural MBS assistance, microphones and cameras.